Preparing For Your Visit
CANCELLATION and late show
As we reserve your appointment time especially for you and hire the staff accordingly, we ask that you please provide at least 24 hours advance notice should you need to reschedule or cancel your appointment. No-shows and cancellations less than twenty-four hours before a scheduled appointment time may be billed for the full treatment price. There is no last minute cancellation fee if there is an emergency or a health concern. Please inform us of your cancellation as soon as possible. Late arrival for any service may limit the length of your treatment and the full service fee will be applied. We contact guests 4 days prior to their scheduled appointment for confirmation. If after two attempts, we are unable to reach them, we automatically cancel their appointment. To rebook, please call us or book online.
Plan to arrive on time. Bring swimsuits for family members going for hydrotherapy. Babies and kids, who are not fully potty trained, are required to wear a DISPOSABLE swim diaper. If you don't have one, you can purchase from us for $2. All bathers must take a cleansing shower prior to their visit. Massages are back to back, so parents can supervise the child when being massaged.
You will be provided with a bathrobe and slippers to wear. Towels are provided for guests going for the hydrotherapy session. Children under 5 years are provided with floats, older kids may not need a float. For your child to derive maximum benefit, please ensure they are well rested and fed at least 30 minutes prior to their session.
We have a kid’s Fun and Read Zone where children can play with sensory toys, read from our collection of children's books and interact with other children. We have relaxation lounge where you and your family can enjoy complimentary Wi-Fi, snacks, Nespresso coffee, tea and flavoured water. You may bring food or snacks for the kids as they can get hungry especially after the session.
Babies 4-6 months of age can enjoy floatation therapy in our cute little glass tubs alone or in our large hydrotherapy tub where a parent/guardian can also accompany them. Our large tub is suitable for guests of all ages.
Some of these amenities may be closed due to COVID-19.
Kids of all ages and adults are welcome to use our services.
Kindly inform us of any special or medical needs or of any allergy or sensitivity that require additional attention. The oils we use are organic and you can inquire about the ingredients. For any skin sensitivities or allergies, you may bring your own oil/lotion. Our RMTs are trained to offer prenatal massages but if you have specific medical condition(s), and are unsure, please ask your physician before booking your session.
PLEASE ENSURE CHILDREN ARE BEING SUPERVISED BY A PARENT/GUARDIAN AT ALL TIMES.
During your visit, we require that a parent/guardian be present at all times during their visit.