CANCELLATION and late show

As we reserve your appointment time especially for you, we ask that you please provide at least 48 hours advance notice should you need to reschedule or cancel your appointment. There is no last minute cancellation fee if there is an emergency or a health concern. Please inform us of your cancellation as soon as possible. Late arrival for any service may limit the length of your treatment and the full service fee will be applied.
We contact guests prior to their scheduled appointment for confirmation. If after two attempts, we are unable to reach them, we automatically cancel their appointment. Health forms will be emailed which need to be filled out prior to the visit and not doing so may result in cancellation of the appointment.

ARRIVAL

Plan to arrive on time. Bring swimsuits for family members going for hydrotherapy. Babies and kids, who are not fully potty trained, are required to wear a DISPOSABLE swim diaper. If you don't have one, you can purchase from us for $2. All bathers must take a cleansing shower prior to their visit. Massages are back to back, so parents can supervise the child when being massaged.

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PERSONAL COMFORT
You will be provided with a bathrobe and slippers to wear. Towels are provided for guests going for the hydrotherapy session. Children under 5 years are provided with floats, older kids may not need a float. For your child to derive maximum benefit, please ensure they are well rested and fed at least 30 minutes prior to their session.

 

AMENITIES

We have a kid’s Fun and Read Zone where children can play with sensory toys, board games, read from our collection of children's books and and solve activity books.
We have relaxation lounge where you and your family can enjoy complimentary Wi-Fi, snacks, tea and water.​​​ You may bring your own snacks for the kids as they can get hungry especially after the session. Some snacks and beverages available for purchase.

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​Babies 4-6 months of age can enjoy floatation therapy in our cute little glass tubs alone or in our large hydrotherapy tub where a parent/guardian can also accompany them. Our large tub is suitable for guests of all ages.​

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AGE POLICY

Kids of all ages and adults are welcome to use our services.

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MEDICAL NEEDS

Kindly inform us of any special or medical needs or of any allergy or sensitivity that require additional attention. The oils we use are organic and you can inquire about the ingredients. For any skin sensitivities or allergies,  you may bring your own oil/lotion. Our RMTs are trained to offer prenatal massages but if you have specific medical condition(s), and are unsure, please ask your physician before booking your session.

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PLEASE ENSURE CHILDREN ARE BEING SUPERVISED BY A PARENT/GUARDIAN AT ALL TIMES.​​​​

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SAFETY

During your visit, we require that a parent/guardian be present at all times during their visit.

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