Preparing For Your Visit
Please plan to arrive at least 15 minutes before your treatment time so that you may change, enjoy our spa facilities and complete a health questionnaire if not already completed online.
We will provide you with a luxurious robe and slippers to wear within the Spa. All of our therapists are skilled in proper draping procedures to ensure complete comfort and privacy during the massage therapy session. Towels are provided for guests for the hydrotherapy session and floats are provided for children under the age of 5. You may bring your own towel if you want. Please bring swimsuits, extra clothing, favourite toy, pacifier etc for your session at the spa. For your child to derive maximum benefit, please ensure they are well rested and fed at least 30 minutes prior to their spa session.
Children who are not potty-trained are required to wear swim diapers (not cloth diapers); in case you don’t have swim diapers or forget to bring one, we have you covered! You can purchase them from us for just $2.
You and your family are welcome to stay for as long as you wish. We have a kid’s Fun and Read Zone where children can play with sensory toys, read from our collection of children's books and interact with other children at the spa. We have relaxation lounge where you and your family can enjoy complimentary Wi-Fi, snacks, tea and flavoured water.
Babies 4-6 months of age can enjoy floatation therapy in our cute little glass tubs alone or in our large hydrotherapy tub where a parent/guardian can also accompany them. Our large tub is suitable for guests of all ages.
Mommies/Daddies/Guardians and kids of all ages are welcome to use the spa’s facilities.
Kindly inform us of any special or medical needs that require additional attention. Please inform us if any family member who is getting a treatment from us has any allergy or sensitivity. Although the oils we use are organic and edible, you may bring your own oil/lotion. Our RMTs are trained to offer prenatal massages but if you have specific medical condition(s), and are unsure, please ask your physician before booking your session.
SPA RESERVATIONS AND CANCELLATIONS
As we reserve your appointment time and book an RMT for you, please provide 24-hour advance notice should you need to change or cancel your appointment. No-shows and guests who cancel less than 24 hours before an appointment time will be billed for the full price. Late arrival for any service will limit the length of treatment. If you or your child is unwell, please inform us and we will be happy to reschedule your appointment.
SAFETY AT OUR SPA
We take safety at our spa very seriously. During your visit, we require that a parent/guardian be present at all times during their stay at the spa especially in hydrotherapy tubs where kids use floats which require adult supervision at all times.
PLEASE ENSURE CHILDREN ARE BEING SUPERVISED BY A PARENT/GUARDIAN
AT ALL TIMES.
Enjoy your stay at Itsy Bitsy Baby Spa!