Preparing For Your Visit
Please plan to arrive at least 15 minutes before your treatment time so that you may change, enjoy our spa facilities and complete a health questionnaire if not already completed online.
We will provide you with a luxurious robe and slippers to wear within the Spa. All of our therapists are skilled in proper draping procedures to ensure complete comfort and privacy. A towel and floats are provided for your child’s spa experience. If your child has sensitive skin, we recommend bringing your own towel. You may bring swimsuits, extra clothing, favourite toy, pacifier etc. For your child to derive maximum benefit, please ensure they are well rested and fed at least 30 minutes prior to their spa session.
Children who are not potty-trained are required to wear swim diapers (not cloth diapers); in case you don’t have swim diapers or forget to bring one, we have you covered! You can purchase them from us for just $2.
You and your family are welcome to stay as long as you wish. We have a kid’s Fun and Read Zone where children can play with sensory toys and interact with other children at the spa. We have relaxation lounge where you and your family can enjoy complimentary Wi-Fi, snacks, tea and flavoured water.
Babies 2-6 months of age can enjoy floatation therapy in our small glass tubs alone or in large hydrotherapy tub if accompanied by a parent/guardian in the tub. Our large tub is suitable for guests of all ages.
Mommies/Daddies/Guardians and kids all ages are welcome to use the spa’s facilities.
Kindly inform us of any special or medical needs that require additional attention. Please inform us if any family member who is getting a treatment from us has any allergy or sensitivity. If you are pregnant, or have specific medical conditions, some treatments are not recommended. If you are unsure, please ask.
SPA RESERVATIONS AND CANCELLATIONS
As we reserve your appointment time especially for you, please provide 24-hour advance notice should you need to change or cancel your appointment. No-shows and guests who cancel less than 24 hours before an appointment time will be billed for the full price. Late arrival for any service will limit the length of treatment. If you or your child is unwell, please inform us and we will be happy to reschedule your appointment.
SAFETY AT OUR SPA
We take safety at our spa ver seriously. During your visit, we require that a parent/guardian be present at all times during their stay at the spa. Please ensure children are being supervised by a parent/guardian at all times.
In appreciation of outstanding service, gratuities may be given at your discretion.
Enjoy your stay at Itsy Bitsy Baby Spa!